Remote work is not simply the same workflow in a different location. The physical distance and the use of digital tools demand several adaptations. In her master's thesis, ISM graduate Clara Freund investigated how to deal with these changes and thus strengthen teamwork. She received the ISM Best Thesis Award for her research.

Additionally, the Kienbaum Institute @ ISM, has investigated the new challenges facing middle management when leading from a distance. The key findings from both studies:

  • Hybrid and remote work are efficient and positive in the longer term.
  • Performance and productivity increased, employees appeared more motivated but also more exhausted.
  • Coordination within the team is more important, as is individual support for employees by managers.
  • Team building, corporate culture and employee retention suffer under remote work.
  • Elements from face-to-face communication should also be used in digital communication.
  • When interacting virtually among colleagues it is advisable to consciously interact in a more personal way such as via chat or with emojis.
  • Managers should be supported through training and coaching to adapt their management style to the hybrid working world.

To the Kienbaum study